Delivery & Couriers
Choose your delivery option and input your contact information for tracking updates at the checkout.
If you have not received your tracking details let us know and email:
info@othersidelondon.com
For same-day courier services, call 0207 243 1619 before 3:00pm
ROYAL MAIL
Free delivery on orders over £50.
Orders made after 2pm will be processed the following day.
Orders made after 2pm Friday will be processed on Monday.
Royal Mail aims to fulfil 24hr* Tracked Delivery services within 1-2 working days (including Saturdays)
Royal Mail aims to fulfil 48hr* Tracked Delivery services within 2-3 working days (including Saturdays)
24hr* and 48hr* Tracked Delivery are dependant on strike action and any disruptions to Royal Mail services. If Royal Mail have lost your item or it's taking longer than expected, contact Royal Mail with your tracking details and notify us.
Click here for Royal Mail Terms & Conditions
Customers are responsible for ensuring that the delivery address provided when placing an order is complete and accurate. Please check your delivery details carefully before completing your purchase.
If an order cannot be delivered because an incorrect or incomplete address has been provided, or because of another delivery issue attributable to the information supplied by the customer, the parcel may be returned to us by the delivery carrier.
Where a parcel is being returned to us, we are unable to redispatch the goods until the original parcel has been physically received back and checked by us. The time taken for a parcel to be returned is determined by the delivery carrier and may be longer than the original delivery timescale.
Once the returned parcel has been received, we will contact you to arrange redelivery to the corrected address. Where the original delivery failure resulted from an incorrect or incomplete address supplied by the customer, we reserve the right to charge the reasonable cost of redelivery.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or delivery process.
If your order is delayed or Royal Mail have lost your item, we may ask you to wait 30 days before receiving a refund or replacement. During this time Royal Mail will complete their investigation. Royal Mail endeavour to complete all investigations within 5-10 working days but may take up to 30 days. If you are unsure on the status or whereabouts of your order, please contact us:
info@othersidelondon.com