Terms & Conditions
As a visitor or a customer of the Otherside London website, you agree to the following Terms & Conditions of use. Please be sure to read this carefully before making a purchase. You are bound to these Terms & Conditions once you have agreed to make a purchase.
You must be 18 to purchase goods from this site. Before you complete your purchase you must check the box stating that you have read these Terms and Conditions and our legal Disclaimer. We do everything we can to prevent purchases being made by under-age customers, however we cannot be held liable for those who breach this contract.
All goods on our website are described as accurately as possible. Occasionally, there may be inaccuracies or typographical errors. Otherside London reserves the right to correct, amend or improve any information on this site. We also reserve the right to discontinue, temporarily or permanently, any goods or range of goods. In the rare event that a product you have ordered is out of stock or unavailable for some other reason, we will contact you and suggest an alternative product or a refund. If you wish, you may opt to wait until the product becomes available and we will dispatch it as soon as possible. Goods are covered by the warranties of the manufacturers.
All goods are sold for legal uses only.
All prices on Otherside London are quoted in Pounds Sterling and are exclusive of VAT (20% at the time of writing).
Otherside London reserves the right to change any prices displayed on the site without prior notice. Otherside London reserves the right to cancel an order if goods have been displayed with the incorrect price due to typographical error, or for any other reason.
Otherside London accepts BACS transfer but you must speak with us first via the number below. We have the right to refuse orders that are made in the this way. We prefer orders to be made via the online checkout system in place on the our website. Payment is taken before goods are dispatched. This is the fastest method of payment and delivery of goods can be expected soon after.
Please call: 0207 101 4202
Our shop is open Monday – Saturday, 11am - 18:30pm. Sunday 11am - 17:30
Deliveries will only be made once payment has been received. Authorised orders placed by 2pm will be dispatched that day. Delivery times can be seen when you choose your shipping option in the Checkout. DPD Next working day and Guaranteed Saturday deliveries are subject to DPD service.
All cost for returns are at the customer’s expense. This will be reimbursed if products are found to be faulty and returned within the time specified.
We ask you to check all deliveries for signs of damage before you sign for them. If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-dispatched.
If you discover that goods are faulty after you have signed for them, please notify us by email or telephone within 14 days of receiving them. You must quote your Order Number and product descriptions and state your reason for return. Please then return goods in their original packaging. Pending our inspection and verification that goods are faulty, we will contact you to offer a full refund, replacement or exchange. Damage to glass products must be reported to us before the item is used.
If you wish to return goods that are not faulty, you may do so within 7 days of receiving them. You must notify us by email or telephone, quoting your Order Number and product descriptions and state your reason for return. Goods must be in their original packaging and in an unused, resalable condition.
NB – We suggest that you use registered post to send your goods back to us to ensure that they arrive safely.
Changes made to Terms & Conditions
Otherside London reserves the right to amend any details of our Terms & Conditions when necessary and without prior notice. Nothing in this document affects your statutory rights as a consumer.
By accepting these terms and conditions, you are agreeing to fully indemnify Otherside London and its affiliates from and against all liabilities, claims, actions, expenses or costs made by any third party due to or arising from the use or the misuse of this site or due to your breach of these terms or due to your breach of any rights of a third party.
This site is copyright © 2017 Otherside London. All rights reserved.
All contents of this site, including text, graphics, logos, icons, design, arrangement, & all other material are reserved to Otherside London.
Any other reproduction, incorporation, modification, publication or distribution without prior written consent is strictly prohibited.
You must read and understand the following before purchasing from this site:
This site is intended for an adult audience only. Anyone viewing this site should be at least 18 years of age. We do not sell any of our products to people under 18. All orders must be delivered to or signed for by a person over 18 years of age.
Otherside London does not intend to condone, promote or incite the use of illegal or controlled substances. We expressly point out that we cannot be held responsible for the future actions of those who purchase seeds, books or smoking paraphernalia from this site. All information contained within this site is included for educational reference only.
Use of data contained within this site is prohibited where illegal. No interference, association, affiliation or approval can be drawn from the distribution of website information.
Otherside London urges all customers to check their national laws before purchasing any items from this site. Otherside London cannot be held responsible for any international orders being confiscated by customs or returned to us. If they are returned, we can usually arrange credit for the customer. If they are confiscated, we cannot offer any compensation.
While Otherside London makes every effort to keep up to date with international laws relating to its products, new products and new laws continually arise and it is ultimately the customer’s responsibility to know what they can or can’t import.